Questions,answered
The things HVAC owners ask us before they switch their phones over. Not covered here? Email hello@airdesk.ai — a human replies fast.
Before you book
Do callers know they're talking to an AI?
AirDesk is upfront when asked and never pretends to be a specific human. Most callers simply experience a fast, professional receptionist who books their job — which is what they called for.
What happens to my existing phone number?
You keep it. Calls forward to AirDesk — either always, only when you don't pick up, or only after hours. You choose, and you can change it anytime.
Can it really book into my calendar?
Yes. AirDesk connects to your existing calendar or field-service software and only offers windows that are genuinely open, respecting your buffers and service zones.
What if a call is too complex for the AI?
AirDesk takes a complete message with callback details and flags it for you immediately. It never guesses on pricing or makes commitments you haven't configured.
How does emergency dispatch work?
You define what counts as an emergency. When one comes in after hours, AirDesk alerts your on-call tech by call and text until someone acknowledges, and keeps the customer updated.
How long does setup take?
Most shops are live within a few days: one onboarding call, your greeting and rules configured, and a test period where you listen to recordings before going fully live.
Is there a contract?
No. AirDesk is a flat monthly rate with no long-term contract — cancel anytime.
What does it cost?
One flat monthly rate based on your call volume, with everything included. Book a demo and we'll quote your shop in one call.
Ready to
pick up?