Product · Emergency Dispatch
3 AM,handled
A furnace dies in January or an AC quits in July — AirDesk recognizes the emergency, alerts your on-call tech, and keeps the customer calm and informed.
Nights and weekends, covered
01
Emergency triage
No-heat, no-cool, gas smells, and water leaks are flagged by rules you set — everything else waits for morning.
02
On-call alerting
Your on-call tech gets called and texted with the full job card until someone acknowledges.
03
Customer updates
The customer gets a text with the arrival window and safety guidance — before you're even awake.
Your rules, enforced at 3 AM
- 01You define emergenciesChoose which situations page a tech and which get the first morning slot.
- 02AirDesk triages the callIt asks the right questions to tell a true emergency from a can-wait repair.
- 03Escalation that persistsIf the first tech doesn't answer, it works down your on-call list until someone does.
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